Customer Help

Creating a Customer Account

To purchase and download music from the marketplace, create a Customer Account from the registration page.

1. Choose Create Customer Account.
2. Enter the requested account information, including a valid email address and password.
3. Complete any security verification shown on the registration form.
4. Submit the form to create your account.

If you are a musician who wants to sell music, use the separate Artist Account registration instead.

Signing In

Use the Sign In page and enter the email address and password associated with your account. Keep your password private and do not share your account with other people.

If your account has been suspended, you will not be able to sign in until the suspension is removed by the marketplace administrator.

Finding and Previewing Music

You can browse available tracks and albums and use the available preview player before making a purchase. We encourage customers to listen to previews and review the music information before purchasing because digital music sales are subject to our All Sales Are Final policy, except where a refund or other remedy is required by applicable law.

Purchasing Music

Add the music you want to your cart and proceed through checkout. Paid purchases are processed through the payment provider shown during checkout. After a successful payment is verified, the purchased music is added to your customer music library.

Free tracks or albums may also be added to your library without a payment when offered by the artist or marketplace.

How Many Downloads Do I Get?

There is currently no fixed download-count limit on music in your customer library. You may re-download a purchased track or album from your account while the purchased file remains available through the marketplace and your account remains eligible to access it.

The marketplace records the number of downloads for account, security, and support purposes. Each download is for the purchasing customer's personal use and does not give permission to share the file, share a download link, redistribute the music, or allow other people to use your account to obtain copies.

We strongly recommend keeping your own backup copy of purchased music. We cannot guarantee that every music file will remain available for re-download indefinitely.

Downloading Purchased Music

1. Sign in to your Customer Account.
2. Open My Music Library.
3. Locate the track or album you purchased.
4. Select Download.

Individual tracks are normally delivered as MP3 files. Albums may be delivered as ZIP files containing the album music.

Problems With a Purchase or Download

If a completed purchase does not appear in your library, a download is unavailable, you believe you were charged incorrectly, or you believe your account was used without authorization, contact marketplace support with as much information about the transaction as possible.

Do not send passwords, PayPal passwords, full payment-card numbers, or other sensitive payment credentials in a support message.

Customer Terms

Use of the marketplace and purchases are also governed by the Customer Terms of Service.